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Business Etiquette



 

LEVEL A.2 - B.1

Doing Business in Exotic Countries - DOs and DON'Ts

What is important when one wants to do business in......?

Mexico

  • Mexicans sometimes don't make eye contact when you talk. This is a sign of respect and don't take it as an affront
  • Conversations take place at close physical distance. Don't step back as it will seem unfriendly
  • Punctuality is not strict. Do make appointments is between 10:00 a.m. and 1:00 p.m.
  • Men shake hands when they greet and leave and they always wait for a woman to offer her hand
  • Giving gifts to business executives is not obligatory, however small items with a company logo are always welcome, so do give them.

Thailand

  • Don't hug a Thai to express your gratitude. In Thailand, a firm 'Thank you very much' is enough
  • Don't touch anyone's head for any reason as the head as Thais think that the head is the most important part of the body
  • Do offer and take anything always with your right hand and do keep both feet on the ground when you sit
  • Even when you negotiate important deals, Thais simply cannot be punctual, so do be patient and tolerant, and don't lose your temper

Japan

  • Sitting down at the table to have a business meeting depends on the status of participants. Don't just sit anywhere - your hosts will show you the appropriate seat
  • If you get a gift which is wrapped, don't open it until you leave. If the gift is not wrapped, do express gratefulness (whether you like it or not)
  • Do always take notes during the meeting to show that you are interested but don't ever write anyone's name in red ink (even your own)
  • Casual American-style is still uncommon in the Japanese business place. Do dress formally when meeting your counterparts on business

 

Language Note

step back (phrasal verb) - go back, change current position by moving backwards

rigid (adjective) - strict, inflexible

greet (verb) - welcome, meet

obligatory (adjective) - necessary, required, sthg. which you have to do

gratitude (noun) - thankfulness

hug (verb) - hold close, embrace

status (noun) - position in society or organization

appropriate (adjective) - right, proper

wrapped (adjective) - covered with nice paper, packed (of a gift)

casual (adjective) - informal, relaxed

counterpart (noun) - partner for discussion, negotiations

 

ang
          ang
          ang

 

Task: How do you think? Which of the nationalities is the most formal and which is the least formal? Where would you like to do business ad why?

 

Answer

Japanese are the most formal and
Mexican are the least formal. Thais
are friendly but they keep distance.

 

 

LEVEL B1.5 - B.2

 

ang              Doing Business in Exotic Countries

                                                                       - DOs and DON'Ts in Thailand

 

To understand how to do business in Thailand, it is necessary to learn a little about Thai mentality. Thais are easygoing, usually mind their own business and they rarely complain, which generally makes them friendly. However, at the same time, it is easy to offend them.

Their most characteristic qualities are the following:                                         

Patience - Thais demonstrate a considerable amount of this quality
Tolerance
- Thais can tolerate inconveniences for long periods
Temper
- Thais do not easily lose their heads at anything or everything. To lose your temper is most inappropriate and it is a feature of low character or poor background.
Sensitivity
- Thais are oversensitive, so that even jokes could cause embarrassment or irritation. It sometimes makes the atmosphere very difficult and heavy. A Thai would have no problem in dropping friendship because of a misunderstanding.
Unpunctuality - Even when there is money to be made, Thais simply cannot keep to time

. .........So, in case you were to travel to Thailand on business:

 

Do practice tolerance, particularly when you have to order food, pay a bill or wait for change

Don't ever lose your temper!

Don't hug a Thai to show him your appreciation. A firm 'Thank you very much' is enough. Don't touch anyone's head for any reason. The head is the most important part of the entire body

Do always offer and receive anything with your right hand

Do keep both feet on the ground when sitting

Don't place your feet so that they point towards a person, religious image or picture of the royal family

Don't walk into someone's house with footwear on

..................and you can be sure to make a deal.

 

 

Language Note

 

mind someone's business (informal) - not to ask questions that don't involve you

lose someone's head (informal) - become unable to behave sensibly

lose someone's temper (informal) - become very angry

oversensitive (adjective) - easy to hurt, too sensitive

drop friendship (phrase) - stop being friends

hug (verb) - hold close, embrace

show somebody one's appreciation (phrase) - show respect, approval

 

Task: Compose sentences with phrases found in the text.

 

 

ang
ang

 

 

LEVEL C1

ang             Doing Business in Exotic Countries - Mexico             

 

In Mexico personal relationships are the key to business success. It is critical, especially for a high ranking meeting, to use a person who is known to the Mexican businessman or woman you are meeting. This is your "business family" connection, the person who will introduce you and who is the bridge that builds the trust necessary to do business in Mexico. Mexicans are warm and gracious. They present the manana attitude, and not the time-is-money mentality of many other cultures. The old Mexican saying is that "North Americans live to work, but Mexicans work to live!" Respect their sense of time and traditions. If your natural tendency is to speak quickly or you have a forceful or sharp tone of voice, become aware of how you are coming across. Become sensitive to the pace and tone used in Mexico. Otherwise you will destroy a relationship with your caustic tone and behaviour. You have to remember that in Mexico:                                                                                                               

  • Men shake hands upon meeting and leaving, and they would always wait for a woman to offer her hand first
  • Longtime friends may embrace, and after several meetings you may also be greeted with an embrace.
  • Punctuality is not rigid because of the emphasis on personal obligations. The best time for appointments is between 10:00 a.m. and 1:00 p.m., with late afternoon a second choice.
  • Business lunches, rather than dinners are the traditional form of business entertaining and are usually prolonged affairs, beginning between 2:00 and 3:00 p.m. and lasting three to four hours, with little time being devoted to actual business. Lunches are an essential part of business to establish a personal relationship.
  • Conversations take place at a close physical distance. Stepping back may be regarded as unfriendly.
  • Mexican men are warm and friendly, and make a lot of physical contact. They often touch shoulders or hold another's arm. To withdraw from this touch is considered insulting.
  • Giving gifts to business executives is not required. Small items with a company logo (for an initial visit) are appreciated.
  • Women should not invite a male counterpart for a business dinner unless other associates or spouses attend. Also, Mexican men will graciously attempt to pay for a meal, even though you are hosting it. A professional way to host a meal is to dine or lunch at your hotel. Pre-arrange to have the meal added to your hotel bill.

 

 

Language Note

 

caustic (adjective) - sarcastic, ironic

come across (phrasal verb) - appear, present yourself

embrace (verb) - hug, hold in your arms

rigid (adjective) - strict, inflexible

step back (phrasal verb) - go backwards, withdraw from current position

spouse (noun) - husband or wife

 

Task: Try to list most common personal qualities of Mexican people (god and bad) which have to be kept in mind while doing business in Mexico

 

 

ang              ang

 

 

Answer

Friendly, sociable, open, warm, talkative,
tolerant, unpunctual, flexible, traditional,
lazy, slow, joyful, happy, hospitable,
generous, reluctant








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Lesson 216: WAIT
Lesson 215: POLITICS
Lesson 214: MATHEMATICS IN ENGLISH
Lesson 213: HEADLINE ENGLISH
Lesson 212: NEW YEAR`S RESOLUTIONS
Lesson 211: WHO IS SANTA CLAUS?
Lesson 210: A SOCIAL EXPERIMENT
Lesson 209: THE RULES OF SARCASM
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Lesson 207: THE WAYS TO GET SMARTER
Lesson 206: TELEPHONING
Lesson 205: HUNTING FOR WORDS (2)
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Lesson 201: ALL ABOUT BEER.... TO PREPARE FOR OCTOBERFEST
Lesson 200: TIPS FOR A TRAVELLING BUSINESSMAN
Lesson 199: FANTASTIC ANIMAL FACTS
Lesson 198: CONTAINERS (FOOD)
Lesson 197: FAST FOOD BLUES
Lesson 196: MALE AND FEMALE LANGUAGE
Lesson 195: LOOKING LEFT, THINKING RIGHT ?
Lesson 194: ENGLISH SPELLING SIMPLIFIED
Lesson 193: FOOTBALL FRENZY!
Lesson 192: FACEBOOK STORY
Lesson 191: TOP TIPS FOR GIVING PRESENTATIONS
Lesson 190: SECRETS OF SLEEPERS
Lesson 189: YOUR USE OF PRONOUNS REVEALS YOUR PERSONALITY
Lesson 188: DON`T WORRY, BE HAPPY
Lesson 187: MANAGING STRESS
Lesson 186: HORACE AND ROGER`S HR CHATS - THE CONFERENCE
Lesson 185: HORACE AND ROGER`S HR CHATS - CONFLICT
Lesson 184: HORACE AND ROGER`S HR CHATS - THE GENERATION GAP
Lesson 183: HORACE AND ROGER`S HR CHATS - WHAT`S THE POINT OF HR?
Lesson 182: HORACE AND ROGER`S HR CHATS - PHILOSOPHICALLY SPEAKING
Lesson 181: HORACE AND ROGER`S HR CHATS - ACCRUED HOLIDAYS
Lesson 180: HORACE AND ROGER`S HR CHATS - CALIBRATING POTENTIAL
Lesson 179: HORACE AND ROGER`S HR CHATS - SMALL IS BEAUTIFUL
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Lesson 177: HORACE AND ROGER`S HR CHATS - NEW YEAR`S RESOLUTIONS
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Lesson 174: HORACE AND ROGER`S HR CHATS - TRAINING OR TRAININGS?
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Lesson 169: HORACE AND ROGER`S HR CHATS - ANGER MANAGEMENT
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Lesson 163: HORACE AND ROGER`S HR CHATS - TO BE OR NOT TO BE (AT WORK)
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Lesson 161: GONE TO THE DOGS
Lesson 160: MEET PETE - E26 - SAVE THE DAY
Lesson 159: COUNTING SHEEP
Lesson 158: HOLIDAY TIME
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Lesson 152: HERE COMES THE SUMMER
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